1. Pre-order online

Choose your sink colour (white or black) and pre-order on the HBS Basin page. Pre-orders are paid in full, and pre-order customers are first in line for December delivery. Your free HBS Basin Chair is added automatically.

2. Order confirmation

You’ll receive an email receipt with your order number straight away. Keep it handy – it’s the quickest way to reference your order if you need us.

3. Shipping notification

Basins are delivered from 1 December 2026. When yours is ready to leave us, we’ll email your shipping confirmation and estimated delivery date.

4. On its way

Once your order has shipped, you’ll get a tracking link so you can follow it to your door.

5. Delivered

We’ll confirm delivery. The set-up video on the HBS Basin page walks you through unboxing and your first wash – no plumber needed.

Questions along the way? Visit Customer Care, email info@homebasedsalons.com.au or call 0488 773 677.